Phoenix Training and Development was set up in London, in October 1995, with the aim of providing high quality, tailored sales, management, team and personal development training. Over the past five years Phoenix has successfully established itself as a leading training provider in several different industries from large multi-national companies to individual freelance professionals. Our total commitment to training means that you will receive unparalleled service and delivery, ensuring that your investment in your staff will always be rewarded.

Our training consultants come from a variety of backgrounds but all are dedicated to providing effective, solution-centred training. Every effort is made to present each course in a positive interactive manner, using modern training techniques, with the result that delegates can confidently and immediately put into practice their newly learnt skills.

• Telesales.
• Face-to-Face Selling.
• Appointment Making.
• Objection Handling.
• Strategic Selling.
• Key Account Management.
• Presentations.
• Negotiation.
• Management Essentials.
• Customer Service.
• Time Management.
• Assertiveness / Self-Confidence.
• Stress Management.
• Managing Conflict.
• Effective Business English.
• Communication Skills.
• Motivation in Management.
• Performance Management.
• Project Management.
• Enhancing Personal Influence.
• Train The Trainer.
• Effective Recruitment & Selection.
• Conducting Appraisals Effectively.
• Teamworking - Raising Collective Performance.
• Outdoor Training at Lagganlia in Scotland.
• Enhancing Group Thinking.
• Creative Teamwork.

ALL OUR COURSES:-

... Benefit from a detailed pre-course consultancy, ensuring that both individual needs and organisational objectives are accurately met. This is as relevant to an individual attending an open course, as it is to an entire company training programme. The correct consultancy will maximise the impact of a course, ensuring both that it is pitched at a suitable level and that it contains the relevant content.

... Are highly-interactive, with as much practical exercises and role-plays as possible, which means learning can be applied immediately on returning to the workplace.

... Make use of the latest technology where applicable, including PhoneCoach and video analysis, which enable detailed reviews of role-plays and increase the impact of the training.

... Can be run at our excellent training facilities in London Bridge, which are easy to reach, and provide an ideal environment for learning. Alternatively, we can come to you if this is more convenient. Lunch and refreshments will be provided free of charge for all those attending courses at our premises.

... Are limited to a usual maximum group size of six, to ensure maximum delegate interaction. Our courses are active, not passive.

... Provide printed support notes to delegates, to help them retain the relevant information. Ongoing support is always on hand over the telephone or via email to people who have attended our courses.

... Are followed up with both written and verbal delegate assessments to managers, highlighting each individual's strengths and weaknesses. These will bring to the attention of the manager areas that may require monitoring and encouragement, ensuring that the techniques taught on the course are maintained over a long period of time.

... Can be offered as tailored courses, written uniquely for you, and directly relevant to your business - on their own or as part of a structured programme. Our most popular training modules are also available as open courses. Thus Phoenix have the flexibility to provide our clients with the greatest choice of sales, presentation, negotiation, management, personal or team development solutions to suit any organisation.

OPEN COURSES:-

... Are ideal for businesses that have individuals with training requirements. Different companies send one or two delegates each to be trained together in a particular discipline. This has the advantage not only of providing insight into how other people approach similar jobs, but also produces a stimulating environment in which to learn.

TRAINING PROGRAMMES:-

Phoenix is committed to developing ongoing training programmes. Each course aims to build on the previous module, promoting development and a progressive learning culture. Clients are therefore able continually to assess progress and improvement.

Phoenix can also help you in the preparation and implementation of training audits, in advance of mapping out an effective training plan.