TECHNICAL SUPPORT ENGINEER - MOBILE PHONESSURREY SURREYELECTRONICS
| Employment Type | Permanent |
|---|---|
| Location | Surrey , Surrey |
| Industry Sector | Electronics |
| Start Date | asap |
| Salary/Rate | £35k plus benefits |
| Reference | TSEMP |
| Date Advertised | 22-07-2008 - 12:59 |
Description
A Technical Support Engineer is required by a global, market leading supplier of consumer electronics, including mobile phones.
The job holder will be required to carry out all Technical Support functions including: Ensuring that all new products are introduced successfully from a Technical perspective. Management of Repeat Repair Rate in line with defined targets. Deliver product and technical training to Service Engneers, contact centre and internal staff. Carry out Service Engineer skill assessment and Certification. Ensure Technical and PL reports are produced within the required timescales.
Other responsibilities include: Service New Product readiness. Management of FAQs and Knowledge database. Investigation in to reported PL cases. Product quality analysis. Product quality investigations. Liaison with Factory, Sales Div and other subsidiaries regarding product quality issues. Service Centre support on hardware and software repair tools. Technical Support to Service Centres, Call Centre and internal departments, analyse and take corrective actions accordingly. Monitor Returns and warranty data to identify quality issues and act accordingly.
REQUIREMENTS; HND/degree in a technical discipline. Experience in similar technical role. (EG. Already working in technical support role within consumer electronics). Computer literate. Able to produce/present training courses from schematic diagrams. Able to write concise technical reports.
