TECHNICAL SUPPORT ENGINEER - (RETRANSFER / THERMAL PRINTERS)
| Employment Type | Permanent |
|---|---|
| Location | Oxfordshire , Oxfordshire, Bampton |
| Industry Sector | Mechanical |
| Start Date | ASAP |
| Salary/Rate | Up to £22,000 DOE Plus Incentive Scheme, Company C |
| Reference | AW/PLA1LSA2108 |
| Date Advertised | 12-09-2008 - 00:04 |
This vacancy is out of date and no longer accepting applications.
Description
Technical Support Engineer - (Retransfer / Thermal Printers)
Bampton, Oxfordshire
Up to £22,000 DOE Plus Incentive Scheme, Company Car, Mobile Phone, Gym Membership, Health Plan
Our client offers a wide range of specialised plastic card personalisation systems. With many years experience, and with customers across Europe, they offer a range of hi-quality retransfer and thermal printers to resellers and end users in the commercial market. They now have an opportunity for a Technical Support Engineer to join their team.
This is an exciting role in a rather unusual industry where you will get the chance to develop your skills working for an expanding company.
As a Technical Support Engineer you will be responsible for providing technical support to customers by analysing their issues and taking the appropriate action. Full training with the manufacturers will be provided.
Please note that this is not an IT support role.
Day to day you will deal with a range of queries with responsibilities including:
- answering incoming telephone queries and assisting clients with describing the issue
- problem elimination and proactively solving issues
- logging and maintaining all queries
- liaising with manufacturers on technical issues
- repairing machines if they are sent back to the office
This position will also involve occasionally travelling to, and installing equipment at customer sites, and assisting with customer training.
You do not have to have a vast amount of experience for the role, as our client will provide training, however if you do have previous experience it would be advantageous.
To succeed you must have a full driving licence.
You will also need first class communication and self management skills, along with strong problem solving ability and excellent timekeeping.
To apply for the role of 1st Line Support Advisor, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.
Additional Keywords: Technical Customer Service, Technical Support Advisor, Technical Support Engineer, Technical Support, Printer Engineer, Electrical Engineer, Mechanical Engineer, Customer Support Technician, Support Engineer, Service Engineer, Maintenance Engineer.
