| Employment Type | Permanent |
|---|---|
| Location | Hertfordshire, Royston |
| Industry Sector | Electronics |
| Start Date | N/A |
| Salary/Rate | £excellent package |
| Reference | J4889 |
| Date Advertised | 02-07-2008 - 13:34 |
The primary responsibilities are to:
accept calls and process them through to closure ensuring all calls are logged in the amberCat helpdesk system in accordance with the Support SOP
administer and update the Support directories, both hard-copy and electronic versions
repare and update all support related documentation such as training manuals, user manuals etc.
............................
Service and Support Engineer
Royston area - Cambs/Herts border
The primary responsibilities are to:
accept calls and process them through to closure ensuring all calls are logged in the amberCat helpdesk system in accordance with the Support SOP
administer and update the Support directories, both hard-copy and electronic versions
repare and update all support related documentation such as training manuals, user manuals etc.
provide feedback to development and manufacturing teams via the appropriate channels (e.g. bug fixes, feature requests, change notes)
organise and schedule training sessions for customers
adhere to the procedures detailed in the SOP for Support
prepare reports showing monthly statistics from amberCat and to make such reports available to the Service and Support Manager
test software patches, updates. and installation procedures prior to field release
The primary responsibilities must take precedence over other demands on the engineer's time but, to ensure that maximum Support cover is provided, it is essential that the engineer be willing and able to provide a second line of support on the other products in the company's portfolio.
Since the workload associated with customer calls will be very uneven it is expected that the service engineer will if needed help cover other tasks in the company, in particular those relating to customer relations and technical hands on assistance.
Products
a novel liquid handling system
a high-resolution laser-scanning instrument for performing biochemical assays
a compound storage system which utilises pneumatics to cherry pick from a library of tubes
Skills
a very broad and sound working knowledge of electromechanical systems and products is essential
experience of working automated laboratory equipment would be very beneficial
Software
a very high level of PC literacy is essential to this role as is experience working with bespoke product applications would also be useful
an aptitude for PC build and hardware replacement would also be advantageous
Mylen Recruitment Ltd is a recruitment agency specialising in Mechanical, Electronic, Production, IT, Software, Automotive and Aviation Engineering.
| Recruiter: |
|---|
| Mylen Recruitment Ltd |
| Contact Name: |
| Alf Mills |
| Telephone: |
| 01480 830590 |
