SERVICE MANAGERYORKSHIRE LEEDSIT
| Employment Type | Contract |
|---|---|
| Location | Yorkshire , Leeds |
| Industry Sector | IT |
| Start Date | ASAP |
| Salary/Rate | Unspecified |
| Reference | J26082A00028331 |
| Date Advertised | 18-06-2008 - 00:00 |
This vacancy is out of date and no longer accepting applications.
Description
Our client, a global telecoms company, requires a Service Desk Manager with the following skills and experience. You will be responsible for the day t
day management of the Service Desk, ensuring that SLA's are met for service requests and incident management. You will take ownership and management of the change management process, and lead the Change Advisory Board. You will also take ownership of the document management process as well as document control. Other responsibilities will be to create and manage an out of hours rota, ensuring support contracts are maintained, ensuring configuration records are kept up to date, and also involvement in special projects. The successful applicant will have working knowledge of the ITIL framework and also BS15000 as well as service desk experience and team leadership skills. Applicants must be eligible to go through security clearance if not already in possession of SC clearance. This is a contract vacancy for at least 12 months to be based in Garforth, just outside of Leeds, and the daily rate of pay is negotiable depending upon experience. Please send CV in the first instance.
