REGIONAL FIELD SERVICE MANAGER LONDON CENTRAL TO COVER: FROM LEAMINGTON SPA SOUTH SERVICE & MAINTENANCE

Regional Field Service Manager

Description

Main Purpose of Role:
To create an effective and profitable Field Service Operations Team based throughout the Region
To drive the culture change, implement effective teams and raise the quality / performance of the staff by training, coaching and performance managing whilst introducing robust processes to drive long term efficiency in the Service organisation that is measured, managed and delivered.

Key Responsibilities
P & L accountability for the Region
To fully manage and lead a team of Field Service Engineers and Team Leaders on a day to day basis
To ensure all Engineers are working to the correct Environmental, Health & Safety procedures
Conducting regular Quality and Health & Safety Audits on Engineers
Create and implement an effective internal structure to manage all internal and external customers and service activities
Identify and execute Short, Medium and Long term initiatives to increase customer satisfaction and retention by increasing performance and efficiency to enable growth and cost reductions
Champion and Drive change across all areas of the business with the creation of a sense of urgency and a can do attitude. Instil a sense of professionalism throughout the Field Operation Team
Ensure Field Operation Team Maximise all sales opportunities by reporting in any works or quotes that are required
Motivate and build team relationships across all internal areas and ensure we create a one team environment
Work closely with the Regional Central Service Team to ensure the smooth running of the Region.
Identify and Monitor Key Performance metrics, including response time, Productivity, Right first time etc
Drive Quick win opportunities to improve Customer satisfaction across all Field Operations
Develop and implement new processes and systems throughout the Field Service operation.
Manage and distribute workloads, leverage and redistribute people and resource to high priority areas or to deliver short / medium term strategic goals
Develop Relationships with Key customers and stakeholders across the Region.
Develop and practice an understanding of customer profitability, loyalty and retention.
Ensure that business objectives are cascaded via the Performance Management Process and that success and achievement are acknowledged across all functions
Manage performance through coaching and development, identifying the major stakeholders and creating succession plans for key roles.
Ownership and management of your own Professional Development

Skills Requirements

Leadership skills
Coaching skills
Drive
Focus
Operational Excellence
Business Acumen
People Management
Speed of thought, prioritisation and decision making
Patience and impartiality
Excellent communication skills-Verbal -Written
Problem solving
Numerically Literate
IT Literate
Planning and organisational development Ability to build/maintain relationships
Change Management capability

Characteristic Requirements

Results-driven
Confident
Enthusiastic
Organised
Professional Manner
Confidentiality and discretion
Resilient
Equally able to work alone as well as part of a number of teams
Decisive
Flexible
Self-motivated
Possessing Integrity

Experience/Education Requirements

Min 5 Years in a Management/Supervisory position
Experience of working in the Field of a Service Operation
Appreciation of Technical aspects of Service
Must be able to demonstrate knowledge of disciplinary processes and procedures and performance management

Manpower