PRODUCT EXPERT
| Employment Type | Permanent |
|---|---|
| Location | Nottinghamshire , Nottingham |
| Industry Sector | Electronics |
| Start Date | asap |
| Salary/Rate | £30,000 + |
| Reference | AR0805-27 |
| Date Advertised | 22-10-2008 - 09:32 |
This vacancy is out of date and no longer accepting applications.
Description
Product Expert
Product Expert
Nottingham
£30,000 +
3% pension contributions, healthcare cash plan and 4x salary life insurance
26 days holiday and 13 weeks sick pay
There is no car with this role as travel is European
Whilst we do not expect the candidate to have the companies product experience we will be looking for someone with a related technical background, with a degree or equivalent in some sort of technical discipline, perhaps electronics or mechanical. There is a minimum of 25% travel with this role and the person will have to pass on his/her expertise so will need to be both verbally and computer literate.
Top requirements:
•ONC / HNC level in Electrical / Electronic or Electro-Mechanical (Electronic is preferred)
•Experienced / senior service engineer working with electronic systems, involved with installations, integration, commissioning and repairs
•Being able to problem solve and able to determine root cause fault
•Experience in the Fast Moving Consumer Goods sector would be advantageous
•Experience with Thermal transfer over printers would be advantageous
•Experience with networked systems and good understanding of TCP/IP would be advantageous
Job Summary / Mission:
In the scope of global technical support, the GDS Product Expert participates in assisting the Operations teams in both pre-sales and post-sales support for all assigned products. This requires an in-depth understanding of product features, specifications, and performance parameters, and applications. In terms of post-sales support, the GDS Product Expert participates in the improvement of the quality, productivity, and the profitability of the services provided to the customers. Depending on her/his product speciality, s/he manages the product, consumables, and services claims escalating from the Operations teams.
Principal Activities / Duties / Responsibilities:
1.Provide expert level (Level 3) pre/post sales technical support to global Regions for the assigned products and technologies.
a.For consumables, maintain MSDS sheets for all ink products and ensure technical support is provided in compliance with EH&S standards and safety regulations
2.Ensure that technical issues escalated into the Level 3 organization are responded to and followed-up with an appropriate sense of urgency.
3.Involve the Product Expert Manager in all top customer issues in order to ensure the situation is being addressed at the appropriate level.
4.Maintain the required level of documentation/records in the Company ERP system.
