HELPDESK
| Employment Type | Contract |
|---|---|
| Location | Non UK , Netherlands |
| Industry Sector | IT |
| Start Date | ASAP |
| Salary/Rate | Market Rate |
| Reference | NLTAQ/HD |
| Date Advertised | 16-07-2008 - 08:44 |
Description
A Support or Helpdesk person is needed by our client in Netherlands for there Utrecht area office. You must have strong background of the field. You have valid documents to work in EU / Netherlands. Its a Helpdesk job so your Dutch skills must be of GOOD Level. Initially its a 1 Year contract and afterwards there is an option to become permanent.
Job Description:
Employee Support and Management.
Act as a contact point for all reports and questions at the end users attn All ICT matters. Rectification of faults of ICT resources or providing alternative solutions
Supporting users in the effective use of ICT, specifically with regard to the hardware and software used in the management of ICT resources.
Primarily act as a point of contact (by telephone, e-mail, direct) for all notifications and questions from the end users regarding the applications, the operation and use of ICT resources.
Do the first analysis of the reports and questions.
Assess information and ask questions if necessary for additional information.
Ensures solving 1st and 2nd line incidents, answering and handling questions.
For the implementation of incidents ask questions on both inside and outside the team, equipped with the necessary information.
Supervise the progress of pending notifications as described in the incident and change processes.
Requirements
MBO + work and mindset (combination training, practical experience, institution).
Knowledge of Support desk work and also knowledge of at least 2 of the following areas: Workplace, Infrastructure, Telephony, Applications.
Knowledge of ITIL.
Knowledge of MS-Exchange, MS CRM, Axapta, Sharepoint and VMware is a big plus.
