EXPRESS REPAIR TECHNICIANLONDON CENTRAL CITY OF LONDONELECTRONICS
| Employment Type | Permanent |
|---|---|
| Location | London Central , City of London |
| Industry Sector | Electronics |
| Start Date | ASAP |
| Salary/Rate | £18228 per annum |
| Reference | 164403SMX |
| Date Advertised | 30-05-2008 - 00:01 |
This vacancy is out of date and no longer accepting applications.
Description
A leading mobile handset supplier is seeking an experience repair engineer, to support their stores based in Bluewater, Basildon, Romford & Harlow. A full driving licence is required for this role.
A leading mobile handset supplier is seeking an experience repair engineer, to support their stores based in Bluewater, Basildon, Romford & Harlow. A full driving licence is required for this role.
Purpose of the role:
Working alongside the Sales Team, each Repair Technician is responsible for managing their own work and time, and the smooth running of their Repair Centre.
Repairing on average 12 mobile phones a day, covering a range of manufacturers and faults. You could expect to make cosmetic repairs, check and repair power supply faults, change components and progress to soldering and component repairs - this is supported by a structured training programme and on-going training for new products and technology.
Main Duties & Responsibilities:
- Practice Electro Static Discharge awareness in order to prevent accidental damage to equipment
- Eliminate blacklisting, SIM card or network problems to ensure fault lies with the handset, or accessories
- Perform basic functionality checks in order to eliminate user error
- Ascertain the warranty status of a handset in order to eliminate damaged equipment
- Perform functional test of handset using RF test equipment and PC in order to ascertain the nature of the defect/s
- Perform mechanical/cosmetic repair to equipment in order to remedy diagnosed fault
- Enter job details via PC in order to maintain repairs database
- Reflow circuit board components to effect repairs
- Perform simple component repair in order to effect repairs
- Repair to manufacturers guidelines - "top 10 faults" in order to effect repairs
- Support Level 1 Engineers as and when necessary in order to enhance the skill base of the workshop
- Carry out soldering work where required in order to effect repairs
- Achieve agreed targets as specified in order to meet the requirements of the business
IN ADDITION YOU ARE EXPECTED TO:
- Return any phones that cannot be repaired on site to the Central Repair Department in a timely and organised fashion
- Maintain your equipment including anti static checks, regular calibration and the installation of software upgrades.
- Maintain your own store of parts, stocktaking and ordering on a regular basis.
- Speak directly with customers, manufacturers and Head Office staff
- Process your own administration using e-mail/computerised in-house system and accurately file your own paper work
Knowledge/Skills:
Essential:
- Work as a Current Level 2 Technician or above.
- Customer Service Experience
- Basic PC knowledge and skills
- Work experience working with electronic, TV, video, computer or audio bench repairs would be ideal but not essential as full training can be given
Desirable:
- Knowledge of PIE system preferable but not essential
Qualifications:
To apply for this position, candidates must be eligible to live and work in the UK
Matchtech Group Plc is acting as an Employment Agency in relation to this vacancy.
