| Employment Type | Permanent |
|---|---|
| Location | Hampshire, Yateley |
| Industry Sector | Sales |
| Start Date | 09/05/2008 |
| Salary/Rate | £20000 - £23000 per annum + pension |
| Reference | 165956GNL |
| Date Advertised | 13-06-2008 - 00:01 |
N/A
A leading engineering company are looking for a Customer Service Co-ordinator to manage customer accounts, attend customer sites and ensure customer satisfaction.
This position is ideally suited to an experience Customer Service Co-ordinator with good engineering knowledge within a service environment. Ideally you will possess a second European language (not essential)
To co-ordinate the Service strategy as defined by the European General Manager and European Service Manager, and ensure the smooth running of the Service Department, including adequate record keeping of all service customer accounts.
Attend customer sites and meetings as required by the European services manager, to ensure a smooth process and customer satisfaction.
To provide support to the Internal Customer Service Team to ensure that customer orders & complaints are promptly and satisfactorily dealt with.
This is a very challenging and rewarding role for a self-motivated individual, which is being created to help move the company forward in line with global policy.
- Direct Marketing: Undertake targeted telemarketing campaigns as defined by the European Services Manager
- Make appointments for the Service Manager and installation Manager as opportunities arise following direct marketing efforts.
- Prepare and provide quotations for goods and services that follow pricing guidelines and procedures and are submitted within the required time scales.
- Follow up all quotations at the appropriate time to review, progress and report on the status of the quotation to the services
- Keep up to date Diary of future planned and unplanned service work, report on any cancelled work
- To receive, analyse and enter customer orders processing these within ISO and financial guidelines.
-To have knowledge of each market segment and be able to process any queries relating to this.
-Participate in Regional Service or sales meetings, providing service and sales history statistics and information on customers.
Essential Knowledge and Skills required
- Previous experience within a Service Environment. Be responsible for ensuring a smooth and efficient delivery of a range of key services to both external and internal customers
- Experience of a asset management/call logging system (Tesseract)
- Play a pivotal role in the management of customer services
- Instrumental in the measurement of KPIs and SLAs
- Dynamic approach
- Good telephone manner
- Efficiency in the use of XL Sheets
- Computer literacy
Desirable knowledge and skills
- Good Engineering Knowledge within service environment
- Commercial ability / Knowledge
- Asset management Database use
- Knowledge of competitive market products and prices
Personal Qualities
- The post holder will be expected to use their own initiative and make appropriate decisions in accordance with the situation, escalating the decisions that require approval as and when required.
- Highly motivated and positive individual with excellent mediator, negotiation and leadership skills.
- Should be self managed, obtaining guidance when required, with the natural ability to think outside of the box.
- Able to converse at all levels, will need to have strong interpersonal and relationship building skills, with a flexible, pro-active and organised outlook
The salary for the role is 20k-22k+ pension, healthcare.
To apply for this position, candidates must be eligible to live and work in the UK
Matchtech Group Plc is acting as an Employment Agency in relation to this vacancy.
